Frequently Asked Questions

We are more than glad to answer any questions you may have regarding our services.

Have a question?

Frequently Asked Questions

We are more than glad to answer any questions you may have regarding our web design and hosting services. Our representatives are here to assist you. We like to know how to serve you better.

1. Difference between IMAP and POP3

When you set up an email address in an email client, you will need to decide if you want to set it up as POP3 or IMAP. Both of them are ways to connect to the mail server so you can read your emails through an email client.

  • With IMAP (Internet Message Access Protocol), the message does not remain on the local device, such as a computer, it remains on the server.
  • With POP3 (Post Office Protocol) mail, it will connect and attempt to keep the mail located on the local device (computer or mobile).
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2. Setting up of Email as POP3 in Microsoft Outlook 2019 and Above

Microsoft Outlook is a personal information manager from Microsoft, available as a part of the Microsoft Office suite. It is one of the most commonly use software to send and receive email.

With POP3 (Post Office Protocol) mail, it will connect and attempt to keep the mail located on the local device (computer or mobile).

Learn how to setup email account as POP3 in Microsoft Outlook.

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3. Setting up of Email as IMAP in Microsoft Outlook 2019 and Above

Microsoft Outlook is a personal information manager from Microsoft, available as a part of the Microsoft Office suite. It is one of the most commonly use software to send and receive email.

With IMAP (Internet Message Access Protocol), the message does not remain on the local device, such as a computer, it remains on the server.

Learn how to setup email account as IMAP in Microsoft Outlook.

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4. Setting up of Email in Microsoft Outlook - Older Versions of Outlook

Microsoft Outlook is a personal information manager from Microsoft, available as a part of the Microsoft Office suite. It is one of the most commonly use software to send and receive email.

Learn how to setup email account in Microsoft Outlook.

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5. Setting up of Email in Mac OS X Apple Mail

Use the Mail app to compose, reply to, and sort email on your Mac. You can also add and mark up attachments.

Learn how to setup email account in Apple Mail.

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6. Setting up of Email on Apple iPad/iPhone

How to setup email account on iPad/iPhone.

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7. Setting up of Email on Android Smartphone

How to setup email account on Android Smartphone.

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8. Setting up of Email Account in Thunderbird

Thunderbird is a free and open source email, newsfeed, chat, and calendaring client, that’s easy to set up and customise.

Learn how to setup email account in Thunderbird.

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9. Import PST file to Microsoft Outlook

If you are using POP3 setting on your Microsoft outlook, when it come to changing computer, you will need to export and import your PST file from your old machine to your new one.

Learn how to import PST file to Microsoft Outlook.

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10. Getting Full Email Header

How to retrieve full email header from Outlook and Apple Mail.

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11. Setting up IMAP for Gmail

You can read your messages from Gmail in other mail clients, like Microsoft Outlook and Apple Mail, using IMAP. When you use IMAP, you can read your Gmail messages on multiple devices, and messages are synced in real time.

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12. Setting up POP for Gmail

You can open your messages from Gmail in other mail clients that support POP, like Microsoft Outlook.

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1. This is my first website. Will JS-Solutions Networks walk me through the whole process?

Absolutely! We will guide you through the entire website development process and provide you with necessary advice which could be beneficial to your business.

There are 3 main components which you will required

  • Domain Name Registration
  • Setting up of Web Hosting Environment
  • Design and Development of your Website

At JS-Solutions Networks, we will be able to support you in these 3 areas, we will also be able to advise you on future recurring cost and how you can easily manage your website's contents.

2. Does JS-Solutions Networks outsource your projects or send work overseas?

No. All of our web design and development works are performed by our in-house team based in Singapore.

Why do we choose not to do so - The main reason is cultural differences. Different cultures have diverse design aesthetics, preferences, and user expectations. Choosing a web design team that is unfamiliar with your target audience's cultural nuances may result in a design that doesn't resonate with you and your customers or fails to meet expectations.

By doing our work in-house, we will also be able to offer better quality control, better accountability and no compromise in customers support and maintenance.

3. Do we own the completed website?

You always have full ownership over your website.

If you choose to host your website with JS-Solutions Networks, we will provide you with a control panel where you manage and perform backup for your website source codes, databases and access to visitors statistics. 

In the event you wish to host your website with another hosting company, we will provide the website source codes, databases and setup instruction for your new service provider.

4. How long does it take to finish a website?

We will always call for a meeting to discuss your requirements, expectation and have a better understanding of your business. After which we can typically have the first browsable mockup website ready within ten to fourteen days.

Why do we need so many days? That is because we no longer just offer graphical design mockup. In today's mobile-centric world, designing for different screen sizes and devices is essential. A browsable website can better demonstrate responsive behavior and communicate the intended users experience.

Give or take 2 or 3 rounds of revisions and data entry, you can generally expect your website to be completed around thirty days. This is subjected to your website requirements and complexity.

If you need your website urgently, it is essential that you have your contents such as logo, company profiles, products pictures and information ready when we need them.

5. Can JS-Solutions Networks revise my current or finish my incompleted website?

Generally the answer is No.

We can help to analyze the website, but we have found it is often more cost effective and efficient in most cases to start over than it is to retrofit or complete an existing website. You will also avoid potential hidden issues which come with an incompleted website. 

If you need us to perform updates to your existing site, please note that we offer no warranty if your site is compromised or run into functional issues.

6. Does JS-Solutions Networks build mobile responsive website?

Yes, we build mobile responsive websites.

We build websites based on HTML5 and Bootstrap Framework, which is an open-source CSS framework directed at responsive, mobile-first front-end web development.

7. How many design revisions do you allow for?

We offer up to 3 rounds of design changes or amendments before design confirmation.

However we are flexible to accommodate if you required another round or two. In most cases upon the first mockup design, it will be around 80 to 90% of what you wanted.

Upon design confirmation, limited revision will be allow, such as addition of another page or two, text and image changes. Any changes to overall design framework or layout will be subjected to additonal charges.

8. Does JS-Solutions Networks website design include content management system (CMS) software?

Yes, your website will come with our customised content management system which facilitates easy update of information on your website.

Why we dont use wordpress or other off-the-shelf CMS?

Off-the-shelf CMS can be intimidating for users who have no prior experience. There are many different customization options, plugins, themes and required frequent update. Imagine what happen if you login a few months after your last update? Chances are you might have forgotten how to make certain changes. 

Why we developed a customised content managment system?

Most of our clients are very busy people, who need something which is very easy to use and fast. We customised our CMS for each client, so you only need to access to features you truly need. Within the first 10 min of our training session, you should already know how to update your website contents. Our CMS also come with modern security features such as 2FA authentication, IP address blacklisting and data encryption features. 

We believed a clean, simple customized CMS works best for most businesses.

9. How much do JS-Solutions Networks charge for a website?

A simple corporate website should cost around $2,000 to $5,000.  This include a responsive design, a few modules,  content management system (CMS) integration, and basic SEO optimization.

For more complex website such as ecommerce website, or required advance programming, they are usually be in the range of $5,000 to $30,000 or more.

10. What about After-Sales Support, Warranty and Website Maintenance ?

We provide After-Sales support via telephone or email. 

We provide 1 year warranty for all new website developed for functional and programming errors.

Website Maintenance is optional, as most of our clients are able to manage their website contents easily using our content managment systems. If you required a maintenance contract, the cost will depend on the specific maintenance services needed and the extent of support required. It can varies from a few hundred dollars a year to a couple of thousand dollars a year.

1. What is Hosting and do I need it?

Web hosting refers to the server which responds to requests to view your website. It's simply another computer connected to the Internet for the sole purpose of transmitting your website to users.

Yes you will need hosting as it will house your website and email and makes them accessible through the Internet.

2. Does JS-Solutions Networks offer Email accounts with your hosting plan?

Yes, we do.

All our hosting packages come with email accounts. You can create as many email accounts as you required, you will only be limited to the diskspace that you subscribed to.

You may choose to access your email accounts via webmail (Web-based email platform), or configure it as IMAP or POP3 on your microsoft outlook, apple mail or mobile devices.

3. Where are JS-Solutions Networks' servers located?

Our hosting servers are primary located in Professional Data Centers in

  • Singapore - Pacnet Singapore Data Center - Paya Lebar, Singapore
  • United States - Denver Tech Center -  Denver, Colorado 
4. Does JS-Solutions Networks' web hosting servers works internationally?

Yes, our servers are connected internationally.

We have clients from Singapore, Malaysia, Indonesia, China, United Kingdoms, United States and more.

5. Does JS-Solutions Networks offer SSL Certificate?

The SSL protocol is the web standard for encrypting communications between users and web sites.

All our linux shared hosting plans come pre-loaded with cPanel-issued AutoSSL certificate.

We also offer Sectigo SSL Certificate for users who wish to have extended validation, domain and company validation

6. How reliable are JS-Solutions Networks' servers?

Outrages does happen.

We have a team of Data Center engineers working and monitoring our servers 24/7, resolving any issues which you might encounter in a timely manner.

We also carry out regular server maintenance to keep server's softwares up-to-date and replace faulty hardwares.

7. How much does JS-Solutions Networks charge for Web Hosting?

We have 3 main shared hosting plans on Linux Servers (Singapore) and 3 main shared hosting plans on Windows Servers (United States).

Our shared hosting plans start from $150 a year for 10GB Diskspace to $360 a year for 30GB.

Renewal of web hosting is required on a yearly basis. 

For more higher plans or VPS, please kindly contact us with your requirements at support@js-solutions.com.

8. How do i contact JS-Solutions Networks for technical support?

We offer telephone and email support.

You can reach us by phone at  +65 6756 3527 (Office Hour - 9.00am to 6pm from Monday to Friday except Public Holidays) or email us at support@js-solutions.com (24/7).

1. What is a domain name?

A domain name is the unique address that identifies a website on the internet. It is a string of characters that is used to locate and access websites, for example js-solutions.com

2. How do I purchase a domain name?

If you don't have a domain name, we can purchase and register one on your behalf.

JS-Solutions Networks is accredited as an Authorised Domain Name Reseller for WebNic. WebNIC is the leading ICANN accredited Registrar and the Dominant ccTLDs Player in Asia.

3. Can I use an existing domain name i own?

Yes you can.

However if you wish for us to manage the domain name for you, we can assist to perform a domain name transfer.

4. How can i transfer my domain name to JS-Solutions Networks

Your domain name must remain with one registrar for at least 60 days before becoming eligible for another transfer.

We normally recommend that domain name transfer is perform at least 30 days before the next renewal date, as domain transfer may take days or sometime weeks to complete.

We will guide and assist you throughout the transfer process.

You will required to

  • Have a valid and working email address under admin contact of your domain name.
  • Provide us with the transfer authorisation code from your existing domain registrar.

All domain name transfer will automatically come with a one year domain name renewal.

5. How much does JS-Solutions Networks charge for Domain Name Registration and renewal

The prices for domain name varies depending on the domain name extension. 

Some pricing of popular domain extension are

  • $30 a year for .com
  • $60 a year for .com.sg
  • $75 a year for .com.my

Renewal of domain name is required on a yearly basis.

Please note that registration of a domain name subjected to its availability.

6. Does JS-Solutions Networks offer DNS services managment?

Yes we do.

Domain Name System (DNS) is the setting that map the domain name to the IP address of the server where the website is hosted once your domain name is registered. This is why when you type www.js-solutions.com it will route you to this website.

If you are subscribed to our web hosting plan, we offer DNS managment as part of our standard service. To most users this process is totally transparent, unless you have multiple servers hosted by one or many different service providers.

1. What is FTP?

The File Transfer Protocol (FTP) is a standard network protocol used for the transfer of computer files between a client and server on a computer network.

2. Access FTP via FileZilla?

How to access FTP via FileZilla.

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1. What kind of Databases do you provide?

All our web hosting plan come with MYSQL Database. We also provide MSSQL Database as an additional addon on our windows servers.

2. Backup/Restoring MYSQL Database Using PHPMyAdmin?

How to backup and restore MYSQL Database Using PHPMyAdmin.

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Do you need help?

Please feel free to contact us.

Telephone:
+65 6756 3527

Email:
support@js-solutions.com

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